Privacy Policy

Nexgo AI Labs Inc. ("Nexgo," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.nexgo.ai, mobile apps, and any related services (collectively, the "Service").

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

• Name, email address, and contact information
• Profile details, preferences, and travel interests
• Payment and billing information (collected via secure payment processors)
• Content you upload (itineraries, reviews, messages, photos)

b. Information We Collect Automatically

• IP address, device type, browser type, operating system
• Usage data (pages viewed, links clicked, time on page)
• Location data (via GPS or browser location, with permission)
• Cookies and similar technologies (see Section 7)

c. Information from Third Parties

• Booking partners (e.g., flight, hotel providers)
• Local guides or experience hosts
• Payment gateways (for transaction verification)
• Social platforms (if you connect your account)

2. How We Use Your Information

We use the collected data to:

• Provide and operate the Service
• Personalize user experiences using AI-generated recommendations
• Facilitate bookings and process payments
• Match users with local guides or experiences
• Improve platform features and content
• Detect and prevent fraud or unauthorized access
• Communicate service updates, offers, and support messages

3. Sharing Your Information

We may share your information with:

• Third-Party Travel Providers: to facilitate your bookings or requests
• Payment Processors: to complete financial transactions
• Local Buddies or Experience Hosts: to connect you with services you've booked
• Vendors and Service Providers: such as analytics and cloud hosting partners
• Legal Authorities: when required by law or to protect our legal rights

We do not sell your personal information.

4. Children's Privacy

Nexgo is intended for users aged 13 and older. We do not knowingly collect personal data from children under 13. If we learn that a child has provided personal data, we will delete it promptly.

5. Data Retention

We retain your personal data for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, including legal, regulatory, or compliance obligations.

6. Your Choices

• Profile Settings: You can review and update your information via your account.
• Marketing Communications: You may opt-out by clicking "unsubscribe" in our emails.
• Location Sharing: You can disable location permissions in your device settings.
• Account Deletion: You may request account deletion by contacting support at legal@nexgo.ai.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences
• Analyze usage trends
• Deliver personalized content

You can control cookies through your browser settings. Disabling cookies may limit certain features.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your data. While we strive to protect your personal information, no method of transmission or storage is completely secure.

9. International Data Transfers

If you are accessing the Service outside the United States, you consent to the transfer and processing of your information in the United States and other jurisdictions with different data protection laws.

10. Third-Party Services

The Service may include links or integrations with third-party websites and services. We are not responsible for their privacy practices. Please review their privacy policies before sharing your information.

11. AI and Personalization

We may use your inputs, behavior, and content to enhance our AI-based features and improve recommendations, discovery experiences, and search personalization. AI models are trained using de-identified and aggregated data unless explicitly stated otherwise.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email, in-app notice, or website banner. Your continued use of the Service constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: